Warranty & Return Policy.  

                                                                                                                                  

Customer Satisfaction is our Priority goal. We work hard to earn your trust. Our technicians have tested and cleaned all products before shipping.

EQUIPMENT TERMS AND CONDITIONS OF PURCHASE FROM METROPLEX ESPRESSO TECH, LLC. Carefully read the following terms and conditions before accepting delivery of the product(s). Acceptance of delivery indicates that you have read this agreement, understand it, and agree to be bound by its terms and conditions. 

Metroplex Espresso Tech, LLC. warrants that the product(s) meets any specific warranties extended by the manufacturer. For warranty terms and conditions, please refer to each product’s warranty document. 

Except as specifically stated above, Metroplex Espresso Tech, LLC. disclaims and excludes to the greatest extent allowed by law all express and implied warranties for the product(s) that it sells. Such disclaimer applies to any and all express and implied warranties, including, but not limited to, the implied warranty of merchantability and any warranty that the product(s) is fit for any particular use. 

The remedies herein are the sole and exclusive remedies available to the purchaser and any third party for any failure of a product(s) and/or claim arising out of the sale or use of a product(s). neither Metroplex Espresso Tech nor anyone else who has been involved in the creation, production, or delivery of the product(s) shall be liable, except as specifically allowed above, to the purchaser or any third party, for any damages of any type, including, but not limited to, any lost profits, lost savings, loss of anticipated benefits, or other incidental, or consequential damages arising out of the use or inability to use the product(s), whether arising out of contract, negligence, strict liability, or under any warranty or otherwise, even if Metroplex Espresso Tech, LLC. has been advised of the possibility of such damages or for any other claim by any other party. 

In addition, to the extent that Metroplex Espresso Tech, LLC. is liable for damages, the purchaser hereby waives, releases, and relinquishes any claim against Metroplex Espresso Teach, LLC. for damages that exceed the price of the product(s). all other claims to recover damages in excess of this amount, including attorneys’ fees and costs.

Any warranty stated here only extends to the original purchaser and is not transferable or assignable. 

Any warranty stated here is waived and canceled if the product(s) is installed or used differently than as described in any instructions or owners manual or warranty document. 

Tampering with or changing the product(s) in any way will void any warranty from Metroplex Espresso Tech, LLC. Metroplex Espresso Teach, LLC. reserves the right to change or modify the terms and conditions herein without notice. The terms and conditions set out herein apply with equal force to all equipment manufacturers. 

 

COMMERCIAL EQUIPMENT RETURN POLICY AND 100% ORDER ACCURACY GUARANTEE 

Metroplex Espresso Tech, LLC. is proud to offer a 100% accuracy guarantee. If Metroplex Espresso Tech, LLC. makes a mistake on your order, Metroplex Espresso Tech, LLC. will cover the shipping costs to correct the error. To qualify for the 100% accuracy guarantee, orders must be transmitted via the website on www.mtxespressotech.com. 

Metroplex Espresso Tech’ expert technicians will work diligently with you to help determine which parts you may need to order but Metroplex Espresso Tech, LLC. does not take responsibility for remote diagnostics or orders transmitted verbally. All recommendations on parts and procedures are made without any guarantees. 

All commercial equipment sales are typically final and subject to restocking fees. Website purchases for commercial equipment is typically not eligible for return or exchange. Metroplex Espresso Tec, LLC. has the right to waive the finality of orders within 3-days of purchase and will assess a restocking fee and a fee to cover return freight shipping for heavyweight equipment. 

HOW TO REQUEST AN EXCHANGE OR RETURN                                                                                          

 Purchases for commercial equipment are typically not eligible for return or exchange. Metroplex Espresso Tech, LLC. has the right to waive the finality of orders and will assess a restocking fee and a fee to cover return freight shipping for heavyweight equipment. 

Metroplex Espresso Teach, LLC. Highly recommend making sure that the listing Item is suitable for your needs, for example electricity, amps capacity, space, etc.... before placing your order.

Machines authorized for return must be received in ‘New' condition in original packaging. ‘New’ product is an item that has NOT been removed from its box and used. All items, components, manuals, and packing materials must be in their original packaging. The product must NOT be functionally or cosmetically damaged in any way. You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted. 

All returned equipment is subject to minimum restocking fees and return freight shipping fees. Additional cleaning, refurbishment, and replacement packaging fees may be applied: 

1. All restocking fees will be assessed and applied based on the sole discretion of Terms and Conditions. 

2. If your equipment arrives in new, closed box condition, we will refund your original payment method less other restocking fees, original shipping & handling costs, and return freight shipping fees for heavy equipment. 

Contact us via email (METROPLEX.TECH2019@GMAIL.COM) Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs. We will send an Return Merchandise Authorization (RMA) email to you with detailed instructions on exchanging or returning your merchandise. Please read the email in its entirety and take care to properly prepare your machine for return. This can help avoid additional charges assessed to your return. 

Note: Equipment that has been modified or customized is not eligible for return. 

 

 

WARRANTY & CLAIM PROCEDURE
PROOF OF PURCHASE. Please retain a copy of the original invoice as proof of purchase in order for the warranty guarantee to be valid. 

ORIGINAL PACKAGING. Please retain the original packaging for the duration of the warranty period to ensure the safest shipping, if needed in the case of warranty issues. 

DEFINITIONS. “commercial” means equipment intended for commercial use as specified by the user manual. 

NEW EQUIPMENT WARRANTY COVERAGE: 

●  12-month warranty, we guarantee all products against defects caused by faulty workmanship and materials for twelve months of commercial use from       the date of purchase. 

●  At the sole discretion of Metroplex Espresso Tech LLC, we will cover shipping costs of parts for warranty replacement issues, for the duration of the        coverage for retail customers.

 ● Warranty exclusions, Metroplex Espresso Teach LLC, reserves the right to change or modify the terms and conditions herein without notice. this              guarantee excludes defects caused by but is not limited to the following issues; 

• Concealed damage not reported within (3) three business days of receipt. 

• Product not being used in accordance with instructions or designed purpose. 

• Accidental damage, misuse, alterations, or tampering by unauthorized persons. 

• Repairs or dismantling by unauthorized personnel. 

• Removal or altering of serial numbers. 

• Lack of proper cleaning and maintenance. 

• Parts that are subject to normal wear and tear are not covered under warranty. This includes items like gaskets, portafilter baskets, screens, etc. 

• Problems related to water damage, poor water quality, and scaling are not covered under warranty. 

• Cosmetic issues (scratches, surface marring). 

• The warranty is non-transferable.   

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For warranty claim inquiries regarding commercial equipment please contact Metroplex Espresso Teach, LLC.

by phone or email (METROPLEX.TECH2019@GMAIL.COM or 214 677-0688). Defects not covered under warranty are subject to technician service fees and part replacement costs.

 

NEW EQUIPMENT DOMESTIC- HOME RETURN POLICY AND 100% ORDER ACCURACY GUARANTEE. 

Metroplex Espresso Tech, LLC. to offer a 100% accuracy guarantee. If Metroplex Espresso Tech LLC. makes a mistake on your order, Metroplex Espresso Tech LLC. will cover the shipping costs to correct the mistake. In order to qualify for the 100% accuracy guarantee, orders must be transmitted via the website on www.mtxespressotech.com.

Metroplex Espresso Tech’ expert technicians will work diligently with you to help determine which parts you may need to order but Espresso Parts does not take responsibility for remote diagnostics or orders transmitted verbally. All recommendations on parts and procedures are made without any guarantees. 

All returned equipment is subject to a minimum 25% restocking fee. Additional cleaning, refurbishment, and replacement packaging fees may be charged as follows: 

1. 25% Restocking Fee: Equipment returned in closed box condition. No power. No water.  

2. Equipment received beyond the above-noted condition with any damage is not returnable, and we will contact you to send the machine back. 

3. All restocking fees will be assessed and applied based on the sole discretion of Metroplex Espresso Teach, LLC. 

Contact us via email (METROPLEX.TECH2019@GMAIL.COM) Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs. We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise. Please read the email in its entirety and take care to properly prepare your machine for return. This can help avoid additional charges assessed to your return. 

Note: Equipment that has been modified or customized is not eligible for return. 

 

USED EQUIPMENT WARRANTY: Used Equipment have a 30 days to bring up any malfunction of the equipment if an issue is not reported before these 30 days the customer is responsible for any work/parts and repairs needed.) this warranty includes but not limited to, natural cause or disfunction of the Item, parts, and labor-(in some cases), if non repairable it can be replace with another used Item of equal value (ones), or the customer may have the option to pay the difference if decides to go with an Item of greater value. This warranty report can and will be denied if machine has any physical damage, drop (fallen), was operated wrongly causing internal damage, or was damaged due to no water in the machine etc.... to ensure that each product in Metroplex Espresso Tech LLC. will work correctly upon arrival, it is tested by an experienced technician prior to shipping. Metroplex Espresso Tech LLC, recommend that you carefully look at the pictures and inspected Item photos/videos, and description before placing your order. Please note that all Used items are sold as is, and all sales are final. Once the Item(s) are in your possession, all sales are final. Please make sure the listing Item is suitable for all your needs, for example electricity, amps capacity, space, etc.... before placing your order.