Service Request Terms & Conditions

Terms & Conditions By selecting, you acknowledge and agree to the Terms & Conditions below.

Payment

The Customer authorizes METROPLEX ESPRESSO TECH LLC. to perform service specified service and agrees to make payment accordingly.

Upon completion of services, payment is required!

Accepted payment methods:

A transaction fee applies for payment made through safety attach link using Credit/Debit card(s). Transaction fee are waives for payment made via Cash, Zelle, or Check at the reception time. All returned unpaid checks will be charged a customary fee.

For 15-30 Days Credit Term: New and Existing customers who would like to set up an account 15-30-day credit term, please contact us to request a credit form. For a faster Account set up please call (214) 677-0088 or email: lorenan@mtxespresso.com to speed up the process. Note that establishing an account with us is required before requesting a Service Call with METROPLEX ESPRESSO TECH LLC. Contact us for any additional information regarding the account setup requirements.

If Account is NOT set up for 30 days terms. Payment is required, Upon completion of service.

For those who have set up the account with a 30-day term, please ensure that the payment is received within this period.

A late fee charge of $45 will be charge for every 30 days of invoice past due. METROPLEX ESPRESSO TECH LLC. will not issue refunds. any credit balance will be retained in customers account and will be applied towards future service/purchase.

Notifications: You have authorized METROPLEX ESPRESSO TECH LLC. to send you notifications via text message.

By providing your phone number or texting a designated keyword to the program's short code, you are enrolling in the text message program and agree to the following Terms and Conditions: Upon enrollment, you confirm that (A) you are the account holder and consent to participate, (B) you have the account holder's permission to enroll, and (C) you are 18 years of age or older. The text message program is an on-demand service through which you will receive messages related to your service call request, such as Estimated Time of Arrival (ETA), updates on your service call, images of your equipment, service completion notifications, invoice links for payment, and receipts.

to opt-out, text STOP

Schedule Service Call.

All service requests should be submitted through the Request Form by Selecting Schedule Service Call.

When scheduling a service call for repair, preventive maintenance, or cleaning etc.., we typically schedule for the next business day.

Upon receiving the Service Request form, we will respond promptly to arrange an appointment date and time. After scheduling the appointment, we kindly request a 2-hour window for the service, as calls may occasionally exceed expected durations. If our schedule permits earlier service, we will notify you to make the necessary arrangements.

The owner or an authorized person is required to be present during the service call to make decisions and provide necessary information. If no authorized individual is available when the technician arrives, the service call will be canceled. The customer will be responsible for the travel fee and will need to reschedule the service appointment.

To assist you effectively and avoid additional fees, please provide the brand and model of your espresso machine, along with a detailed description of the issue(s) you are experiencing.

If a technician arrives at your location and you did not cancel or no longer need the service, the customer will be responsible for the travel fee.

Emergency Service Call Schedule

All Emergency service requested should be submitted through the Requested Form by Selecting Emergency Service Call

Emergency Service Calls are for.

1.Before and/or After hrs.

2.Saturday and/or Sunday

3.Holiday's

After we received the Service Requested Form, Shortly a designated technician will reach out to you to confirm your service appointment and provide an estimated time of arrival (ETA).

The owner or an authorized person is required to be present during the service call to make decisions and provide necessary information. If no authorized individual is available when the technician arrives, the service call will be canceled. The customer will be responsible for the travel fee and will need to reschedule the service appointment.

To assist you effectively and avoid additional fees, please provide the brand and model of your espresso machine, along with a detailed description of the issue(s) you are experiencing.

If a technician arrives at your location and you did not cancel or no longer need the service, the customer will be responsible for the travel fee.

Schedule Installation.

Schedule Installations requested should be submitted through the Requested Form by Scheduled Installation, We typically schedule within a week.

When scheduling an Installation Please specify if this installation will be in a Building Coffee Shop.

Certain preparations must be made before a technician arrives to perform the installation of your new Espresso Machine. It's important to note that the technician will not perform tasks beyond those related to the machine itself. Adequate water, draining, and electrical preparation must be made before installation can begin. If these arrangements have not been made, you will be responsible for the additional service charges.

It is very important that the owner or a designated (authorize) person from you party is present during the Installation service time in order to discuss and/or to provide relevant information if personnel is not present at the time technician arrives we will cancel service call, and we will not perform any service if personnel is not present.

The customer will be responsible for the travel fee and will need to reschedule the service appointment.

Coffee Shop's needing to be set up with the following to proceed with an Installation.

Customers must ensure the following are prepared and fully operational:

- Electricity (220V)
- Plumbing (Drain)
- Water supply
- Water Filtration System (suitable for Espresso and/or Coffee Brewer Machines)
- Counter with a 2.5" or 3" opening

In the event of a failure that necessitates rescheduling, the customer will be responsible for the travel fee.

Schedule Appointment Installation for Trailer, Food Truck, Cart.

When scheduling an Installation Please specify if this installation will be for a Trailer, Food Truck, or for a Cart.

Trailer, Food Truck, and Cart installations are conducted exclusively at our shop and require a scheduled appointment. We typically schedule within a week.

Please specified if this appointment installation will be for a Trailer, Food Truck, Cart under Description.

Trailer & Food Truck Installations

Certain topics need to be addressed based on your requirements and customization of the trailer or food truck.

- Generator 9500 Watts an Over
- Breaker box

Cart Installations

Certain topics need to be addressed based on your requirements and customization of the Cart.

Please be aware that cancellations may occasionally occur due to unforeseen circumstances.

Thank You for your understanding.

Metroplex Espresso Tech LLC. reserves the right to refuse service to any individual under certain circumstances.

Thank you for choosing METROPLEX ESPRESSO TECH LLC. We strive to earn your trust through our hard work.