SERVICES
METROPLEX ESPRESSO TECH, LLC. works hard to provide all of our customers with top notch repair services at competitive prices. In addition to our standard repair services, we also provide guidance and instructions on how to maintain the working condition of your equipment. When you need a professional repair solution, you can be sure to trust the services here at METROPLEX ESPRESSO TECH, LLC.
Our wide range of services keep our customers coming back for all of their repair needs. Our team of professionals guarantee that your repairs will get done quickly, but more importantly, correctly. We have the know-how and expertise to get the job done right. Find out more about what we can repair for you today.
We service most Brands Of Commercial Espresso & Coffee Brewer Machines
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La Marzocco
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Nuova Simonelli
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La Spaziale
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Rocket
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Unic
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Schaerer
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La Cimbali
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Faema
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Expobar
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San Marino
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Mod bar
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Casadio
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Ascaso
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Eversys
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Bosco Napoli
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Slayer
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Stella
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Rancilio
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La Pavoni
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Victoria Arduino
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Astra
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Sanremo
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Astoria
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Bunn
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Fetco
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DONPER USA
Home Espresso Machine Repairs
Type of machines that Yes we Work with and/or similar ones.
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Rocket
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ECM Synchronika
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Profitec Pro
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Alex Dueto
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Luca
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La Spaziale
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Quick Mill Vetrano
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Diletta Bello
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Lelit Bianca
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etc......
Machines that we Don't Work with and/or similar ones.
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Breville
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De'Longhi
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Casabrews
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Gaggia Classic Evo
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Jura
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Saeco
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Philips
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etc....
Service Fee's
During Business Hours
Monday - Friday Reg Hours 8:00am - 5:00pm
Labor (per Hour)...................... $110.00
Travel Fee (per Hour) ...............$110.00
In Shop Estimate Fee's
Commercial.....................................$110.00
Home machines................................$75.00
After Or Before Hours / Saturday & Sunday
Travel Fee (per hour) ............... $165.00
Labor (per hour)........................$165.00
Holidays Emergency Call
Travel Fee (per hour)................. $220.00
Labor (per hour) ........................$220.00
Plus Part's if needed at the visit time.
In The Shop Service's
Your Welcome to drop off your equipment during business hrs to be repairs in the shop
No appointment required !
How this work's ?
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An Estimate Fee Applies if you decide not to proceed with the repairs.
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Wen dropping off your equipment you will need to fill out a form with your information and equipment information and problem.
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Estimate time takes 2-3 business days, ones we have an estimate repairing cost of the equipment we'll contact you and let you know, we will need to have you're approval for us to proceed/continue with the repairs, time for the repairs will depend on the machine needs and if we need to order parts.
Installation's Fee's
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If Equipment was purchase through Metroplex Espresso Tech llc,
Installation fee $425.00
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Trailers and Food Trucks Installations in shop only, appointment is required
Fee $650.00 plus material that requires to complete the installation
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If you have your Owen equipment and would like to schedule an appointment for an Installation, Installation Fee $650.00 plus material that requires to complete the Installation.
Customer is responsible to have ready and full function of the following.
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Electricity-(220V)
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Pluming-(Drain)
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Water
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Water Filtration System-(Suitable for the Espresso and/or Coffee Brewer Machines.)
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Counter Open 2" 1/2" or 3"inches hole
If Failure and need to Re-schedule customer is responsible for travel fee.
*** NOTE ***
If schedule to do an installation and the customer is not ready customer is responsible for the travel fee.
Services
For a better assistance please read you're selecting options before sending the request form
Schedule Service Call
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Existing Customer: Describe what's the problem with the machine, if we need to concat an specific person please provide name and a phone number if tech has any questions concerning this service call he will contact you/or the person provided, we will send a confirmation email with date and 2 hr window frame time of service call appointment.
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New Customer: To schedule a Service Call please provide us with the following information Machine Brand and Model, describe as much as your knowledge the problem on the machine, if additional information is needing we'll contact you, If you're with a corporation and/or company with multiple service needing please send us as much information you can provide for Example: How many machines, machines brands and models, what's the problem on the machines or/and if you need a PM (Preventive Maintenance) on machines.
Schedule Installation
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To schedule an Installation please provide us with the following information, Machine Brand and Model, if we need additional information we will contact you, otherwise we will follow up with an appointment email confirmation.
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Customer is responsible to have ready and full function of the following.
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Electricity-(220V)
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Pluming-(Drain)
-
Water
-
Water Filtration System-(Suitable for the Espresso and/or Coffee Brewer Machines.)
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Counter Open 2" 1/2" or 3"inches hole.
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If Failure and need to Re-schedule customer is responsible for travel fee.
Emergency Service Call
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Emergency Service Calls are for.
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Before and/or After hrs.
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Saturday and/or Sunday
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Holiday's
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By Selecting and Submitting Emergency service is because you need assistance as soon as possible, we will need the following information a phone number a contact name, the Machine Brand and Model, and what's the problem with machine describe as much as your knowledge the problem with the machine, A tech will contact you to confirm this service call with a frame time, and/or if he need more information.